Privacy notice

NudgeWin is operated by Eric Duplaix.

Privacy enquiries can be sent to support@nudgewin.com.

NudgeWin may hold account names and email addresses; workspace and sender settings; customer names, email addresses and optional phone numbers entered by a workspace user; quote references, titles, values and status; follow-up scheduling, delivery and response records; billing identifiers and subscription status; and technical or security logs.

For website analytics, NudgeWin may collect page visits, referring source, browser and device information, approximate location derived from network information, campaign parameters and basic usage metrics. Session replay is not enabled.

NudgeWin does not need full payment-card details. Payment details are handled by Stripe in the billing flow.

We use information to provide authentication, workspace administration, quote tracking, automated follow-up delivery, reply and delivery-status handling, billing, fraud and security controls, support, troubleshooting, website analytics and service improvement.

Workspace users are responsible for ensuring that customer contact details and communications they enter into NudgeWin are collected and used lawfully.

NudgeWin relies on Railway for application hosting and database storage, Resend for email delivery, Stripe for subscription billing, and PostHog for limited website traffic and usage analytics. Those providers may process information using infrastructure outside Australia.

PostHog is configured without interaction autocapture or session replay. NudgeWin uses it to understand traffic, page visits and acquisition sources rather than to record page contents or user sessions.

Account holders can update workspace settings in the product. Requests to access, correct or delete other personal information can be submitted through the published support contact.

Account holders can permanently delete their NudgeWin account from Settings. This deletes the workspace, customer records, quotes and follow-up history associated with the account. A public deletion guide is also available at /account-deletion.

We use access controls, authenticated sessions, provider webhook verification and other technical safeguards intended to protect service data. No internet service can guarantee absolute security.

Privacy complaints can be submitted through the published support contact and will be reviewed and responded to. This notice will be updated when NudgeWin's production infrastructure or information-handling practices materially change.

Where Australian privacy law and the Australian Privacy Principles apply, NudgeWin intends to manage personal information consistently with those requirements.